Thursday, May 24, 2012

Pet Peeve: Drive Thru Timers!

I would like to address all the corporate fast-food restaurant chains who have bought into the concept of drive-thru timers. Drive-thru timers are unfair to the employees of the restaurant who live in fear of the repercussions of having an average drive-thru time of 2:11 (two minutes and eleven seconds). The Timer reports an end-of-shift average to the local manager and sends a network message to the corporate office to tattle on the average for each shift. Drive-thru timers are unfair to the customers. Almost every experience I have with a drive-thru goes like this: At the speaker: "I'll be with you in a minute". At the speaker: "Can I take your order?" At the speaker: "That will be $9.00 at the second window" At the window: "$9.00 please." Then they thrust out my drink and my change at the same time, then my bagged food, before I've thrown the change in the console and put the bills in my wallet. I can't put the straw in the cup without being rushed to get moving. I can't even turn away from the window to set my drink in the cupholder before my bagged food is being shoved out at me. This happens every single time - I've tried making myself more efficient to handle the fastball pitch: I've cleared out my cupholder ahead of time. I've got my wallet open in my lap to make paying and putting away my bills more convenient. I've even considered putting a change-cup in the door holder so I don't have to waste all that precious time turning towards the console to pitch in my loose coins. There's just no pleasing these people - they want you to simply slow down to 15MPH, pay in exact change and have the back window open so they can throw your food in. Now, in order to shorten their average time for the shift, sometimes the manager will circle through the drive-thru and order just a drink, and then circle around again and order another drink, so a couple of :20 (twenty second) drive-thru times will average out their shift time to just under 2:11. So, they are cheating the system anyway. The purpose of having me wait at the speaker is so they don't get backed up, that makes sense. But it still proves that the system is beatable, and just having the system in place is robbing the customer of a pleasant experience. Also, because of the timer, the staff is focused more on the drive-thru speed than the dine-in speed, so my choice is to either get my food fast and rudely, or slower and complacently. I SAY BAN THE DRIVE THRU TIMER! OUTLAW IT! P.S. How long does it take to cook a chicken breast? Certainly longer than 2:11... wouldn't you wonder at a chicken sandwich that was cooked, made into a sandwich, wrapped, bagged, and served to you in under 2:11? That's my rant for today.

No comments: