Tuesday, April 22, 2008

Thursday, April 17, 2008

Sprint Business Model - Harumph!

Those business managers at Sprint must have "Liberal Arts" degrees or something. Fuckin' idiots.
Consider this:
I am paying $79.00 for 1350 minutes on my cell phone AND $59.00 for unlimited data on my air-card. I pay $167.00 per month for my account after taxes. Which is really overkill, I know. I have wireless broadband at my apartment and I have network access at work. I just have the air-card for those emergency times when I can't get on any other way. I actually never use more than 550 minutes per month on my phone.
I called Sprint to get another phone line added to my account. They refused.
WHAT?
My money isn't good enough? I have to be a paying customer for 13 months and then they will review my payment history and determine if I've been a good enough customer to allow me to buy an extra line. Fuck that! Their credit model has just cost them a sale.
I have good credit. Not a damn thing wrong with my credit. No past dues, no late payments, no problems whatsoever.
The supervisor's name was Mr. Estrello. He kept quoting the business model and was firm on his stance that I cannot have another line on my account. Even though he COULD authorize it if he wanted to.
Recently, when I went to get auto-insurance after a divorce, I was told by an insurance agent that the reason my rates would be so high is that I had to "get back into the good graces of the insurance company". I was fairly offended. My rates were high because my name wasn't on the policy that covered OUR vehicles. So the insurance company treats me like a criminal and makes me pay higher rates?
Now I find that the telephone company: Sprint, won't let me purchase another line from them until I get into their "Good Graces", (which apparently takes 13 months). I'm very angry about this.
The problem comes from being married. If you allow your husband to put accounts exclusively in his name, then you get out of the "Good Graces" of all these companies. The insurance company, the cell-phone company, and Lord only knows who else.
Since when can the phone company refuse to sell a line to a customer who pays their bill?
I've since called Sprint and I scaled back my account, I'm not giving them any more money than I have to now. I've dropped my cell phone back to 450 minutes for $59.00 and my air-card back to 40 Meg for $39.00.
If they're going to be jerks, so will I. I will use the saved money to open up a Cingular account. That's an extra $40.00+ in my pocket per month.
They should have sold me that other line...
Assholes!

MsAmber